309 Privacy Policy — How We Protect Your Information
User privacy is a top priority at 309. This document explains in detail what information we collect, how it is used, and your rights as a user of our platform.
By registering and using the 309 platform, you agree to the privacy policy set out here. We encourage you to read this document in full to understand how we handle your personal data.
Effective date: 1 January 2026. This policy may be updated from time to time.
- 1. Information We Collect
- 2. How We Use Your Information
- 3. Cookies & Tracking
- 4. Data Storage & Security
- 5. Sharing With Third Parties
- 6. User Rights & Policy Changes
1. What Information We Collect
When you register or use the 309 platform, we collect several categories of information to ensure a smooth and secure experience:
Full name, email address, phone number, date of birth, and identity verification details submitted during registration or the KYC process.
Transaction details in MYR, including bank account numbers, DuitNow or GrabPay information used for deposits and withdrawals. We do not store full card details.
Device type, operating system, browser version, IP address, screen resolution, and other technical information automatically transmitted by your device when accessing the platform.
Game records, betting history, session durations, pages visited, login frequency, and other usage patterns that help us improve our services.
2. How Your Information Is Used
309 uses the information collected solely for legitimate purposes directly related to the services we provide:
- Account Management: Creating, verifying, and maintaining user accounts, including the KYC process required to process fund withdrawals.
- Transaction Processing: Processing MYR deposits and withdrawals quickly and securely via registered local payment methods.
- Platform Security: Detecting and preventing fraud, unauthorised access, money laundering, and platform abuse.
- Service Improvement: Analysing usage patterns to improve platform design, technical performance, and the overall user experience.
- Communications: Sending important notifications related to your account, transactions, policy updates, or customer support responses via email or in-platform notifications.
- Legal Compliance: To fulfill legal compliance obligations, including financial reporting and anti-money laundering requirements applicable in Malaysia.
309 does not use your personal information for third-party advertising or sell your data to any external parties.
3. Cookies & Tracking
The 309 platform uses cookies and similar tracking technologies to deliver a better user experience and ensure smooth platform operations.
Types of Cookies We Use
- Essential Cookies: Required for core platform operations, including login session verification, account security, and basic site functionality. These cookies cannot be disabled.
- User Preference Cookies: Saving your language settings, display preferences, and configurations so your next session feels familiar and comfortable.
- Analytics Cookies: Collecting information on how users interact with the platform to help us understand which pages are most frequently visited and where technical improvements are needed.
You can manage cookie settings through your browser. However, disabling essential cookies may affect platform functionality and your ability to log in securely.
4. Data Storage & Security
309 takes data security seriously and implements robust measures to protect your personal information against unauthorised access, misuse, disclosure, or destruction. These measures include:
- SSL encryption for all communications between user devices and our servers.
- Passwords are stored using irreversible hashing methods.
- Strict access controls — only authorised personnel may access user data, and solely for legitimate operational purposes.
- Continuous monitoring to detect suspicious activity and security threats.
- Regular data backups to ensure service continuity.
Your personal data is retained for as long as your account remains active or as required for service and legal compliance purposes. Once an account is closed, data is kept for the minimum period prescribed by applicable law before being securely deleted.
5. Sharing Information With Third Parties
309 does not sell, rent, or share users' personal information with third parties for marketing or advertising purposes. However, there are limited circumstances where sharing information is necessary:
- Payment Processors: Required transaction information is shared with approved payment processors such as DuitNow and GrabPay providers to facilitate MYR deposit and withdrawal processing.
- Legal Compliance: 309 may disclose user information to Malaysian government authorities or law enforcement if required by law or a valid court order.
- Technical Service Providers: Third-party service providers who assist with the technical operation of the platform may access limited data in their capacity as data processors, subject to strict confidentiality agreements.
- Security: In cases involving suspected fraud or illegal activity, relevant information may be shared with regulatory bodies or the appropriate authorities.
All third parties granted access to 309 user data are bound by strict data protection obligations and are prohibited from using that data for any other purpose.
6. User Rights & Policy Changes
Your Rights as a 309 User
As a platform user, you have the following rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any information we hold about you is inaccurate or out of date, you have the right to request a correction. You can also update certain details directly through your account settings.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal information. Such requests are subject to applicable legal retention requirements.
- Right to Object: You have the right to object to the processing of your data for specific purposes, subject to applicable operational and legal requirements.
Changes to This Policy
309 reserves the right to update or amend this privacy policy at any time to reflect changes in privacy practices, legal requirements, or new platform features. Users will be notified of any significant changes via in-platform notifications or email.
Your continued use of the 309 platform following any published policy updates constitutes your acceptance of the latest version of that policy.
How to Contact Us
If you have any questions or concerns, or wish to exercise your privacy rights, please contact the 309 support team at: [email protected]. We will endeavour to respond to every enquiry within a reasonable timeframe. For general questions, you may also refer to our FAQ page us.
Still Have Questions?
The 309 support team is here to help with any questions about privacy, account data, or platform usage. Reach out to us or check our FAQ page for quick answers.
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